Digitally illiterate employees | Digitally literate employees |
Spend time trying to find and use a function that they ‘know’ the application can carry out | Actually know the functions of their applications and use them to carry out tasks in seconds |
Phone helpdesk/tech support to install and set up devices and drivers and lose productivity whilst waiting for assistance | Install devices independently, set it up and get on with their jobs |
Waste time typing individual letters, envelope labels and other communications targeted at large groups | Use mail merge in word processing to get the job done in a short amount of time |
Spend a lot of time producing poor quality documents and presentations, which often need revision | Produce professional quality documents and presentations efficiently without support from other staff |
Manually input calculable data into spreadsheets increasing the risk of errors | Use formulas and functions to efficiently and effectively carry out complex calculations |
Struggle with databases and are 'afraid' of the application | Confidently run queries and generate reports displaying information that would take time to produce manually |
Have difficulty managing their emails and are unaware of associated security risks | Manage emails effectively, understand associated risks and keep the organisation's systems secure |
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